Privacy policy

VersaTile Automation is fully committed to compliance with the requirements of the Data Protection Act 2018 and all other data protection legislation currently in force.

This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

In this Privacy Notice we’ll tell you:

  • why we are able to process your information;
  • what purpose we are processing it for;
  • whether you have to provide it to us;
  • how long we store it for;
  • whether there are other recipients of your personal information;
  • whether we intend to transfer it to another country; and
  • whether we do automated decision-making or profiling.

VersaTile Automation takes its responsibilities seriously and adheres to the Data Protection Principles as listed below.

When processing data we will ensure that it is:

  • processed lawfully, fairly and in a transparent way
  • processed only for the purpose that the data was collected for
  • limited to what is necessary
  • accurate and kept up to date
  • kept for no longer than is necessary
  • kept safe and secure
  • only shared with other Organisations who can demonstrate compliance with the regulations

Our contact details

There are many ways you can contact us, including via our contact us page on our website, post, email or telephone as follows:

  • Name: VersaTile Automation
  • Postal Address: VersaTile, Birmayne House, Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF, UK
  • Enquiry line: +44 (0)1670 368 000
  • Website:
  • Email:
  • We are registered with the ICO – registration ZA328571


Collecting and processing your personal data

How we collect your data and the type of information we collect

VersaTile Automation is primarily a Data Controller. We collect the following information from you directly or in some instances, via your employer:

  • when sharing your contact details we will collect personal data such as your name and email address and where applicable your telephone number and job role
  • when using our website we collect other personal identifiers such as IP Addresses, geographical location, browser type and version, operating system, referral source, length of visit and page views. We use Google Analytics to analyse the use of our website. For further information please refer to our Cookie Notice.

The purpose for collecting and processing your data

The data we collect and process is for one or more of the following reasons:

  • To inform you about our products and services
  • To notify you of any enhancements or updates to the system
  • To comply with any legal obligations
  • To manage and improve our business
  • To personalise the service and content based on your usage activity

Your data will not be used for automated decision-making or profiling other when used for analytical purposes. In such situations, the data is anonymised meaning you cannot be identified through this means.


Lawful bases for processing

In most cases, the lawful bases or reason(s) for processing your information is:

  • Contract – Where you send a query via our website requesting information about our products and services to help you decide whether to enter into a contract with us
  • Consent – To send you marketing about our products and services
  • Our legitimate interests – to enable us to administer our website and services
  • Meet our legal obligations – whereby we may keep records as required to and for a period of time as set out in law


How we store your information, where and for how long

  • We are committed to ensuring that your data is secure. As such we have put in place appropriate technical and organisational measures to safeguard it.
  • All data entered into our website by you is encrypted and securely stored in our systems and retained only for the duration required to fulfil the request.


Third parties we share your data with

  • We use third party organisations to provide elements of our services to you, on our behalf. We have contracts in place with these organisations which means that they cannot do anything with your personal information unless we have instructed them to do so. They will hold it securely for the purposes of and retain it for the period we instruct.
  • Some of these third parties may process data outside the EEA, such as in the united states. Where this is the case, we have Standard Contractual Clauses in place to protect your data.
  • We will not share your information with any third parties for the purpose of them marketing their, or another entities services directly to you.


Data Subject Rights

Your data protection rights

Under current legislation, you have the following rights:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. However, should your request be deemed as excessive we may levy a charge for this.

Please contact us at: if you wish to make a request.


How to complain

  • If you have any concerns about our use of your personal information, you can make a complaint to us at
  • You can also complain to the ICO if you are unhappy with how we have used your data.
  • The ICO’s address:
    • Information Commissioner’s Office
    • Wycliffe House
    • Water Lane
    • Wilmslow
    • Cheshire
    • SK9 5AF
    • Helpline number: 0303 123 1113
    • ICO website: